Terms and Conditions


These terms and conditions will apply to all transactions placed online with Nook and Crannie. Please read carefully before placing any orders. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.


We are pleased to accept online order transactions via secure server. Customers can pay using Pay Pal. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch and Maestro. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

Products, Prices and Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations and the handmade nature of the items, some colours and shapes may vary.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on my website or other printed matter by Nook and Crannie is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on my website is updated regularly.

Nook and Crannie reserve the right to alter prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Nook and Crannie until final payment of all sums owing in respect of those goods has been received in full.

Comments and Complaints

If you wish to comment or complain about any aspect of your dealings with Nook and Crannie, please email customerservice@nookandcrannie.co.uk. I will reply within five working days of receipt.

Ownership of Rights

All rights, including copyright, on this website are owned by or licensed to Nook and Crannie. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose. Reproduction strictly by permission only.

Design, Copyright and Intellectual Property

The original illustrations and designs are all by artist Hannah Mason.

All text, graphics, photographic images, patterns and designs on all Nook and Crannie products are protected by copyright, design rights, trade mark rights and other intellectual property rights, which are either owned by Nook and Crannie or its partners.

Links to external websites

The Nook and Crannie website may contain links to external websites or services. You should note that Nook and Crannie is in no way responsible for the content or privacy policies these websites or services may have in place, and advise that you use caution and refer to these websites own privacy statements and terms.


Nook and Crannie cannot be held responsible for any disruptions to services that are beyond its reasonable control. I will do everything in my power to correct any disruption to my service.

I believe that my photographs show my products as accurately as possible, however colours of products supplied may differ slightly in appearance due to the colour representation of each computer monitor. Nook and Crannie cannot be held responsible for marginal differences in products supplied.

Security Check

Nook and Crannie may occasionally carry out security checks and have the right to refuse access to its website should they consider it necessary.

Privacy Policy

Nook and Crannie complies with the principles of the Data Protection Act 1998 when dealing with all data received from visitors to the site.

We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files.

For administrative reasons email subscription data may be passed to and stored securely with third party service providers.

We never sell, rent or exchange mailing lists.

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (Spam) to email addresses.

We may send emails to existing customers or prospective customers who have made an enquiry with us, regarding products or services directly provided by us.

All emails sent by us will be clearly marked as originating from us.

Cookies used by Nook and Crannie

We use cookies to ensure that we give you the best experience on our website.

Our cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors.

The tracking cookies that we use are for Google Analytics. These allow us to count page visits and traffic sources, so we can measure and improve the performance of our site. These are anonymous and so don’t hold any private data about you. Nor can they be used to share information about you with third parties.

What exactly is a Cookie?

Cookie is technical term for a tiny text file left on your computer by websites you visit. Each cookie is accessible only by the website that created it, and is used to store useful information on how you use that particular site.

If you know where to look, you’ll find hundreds, perhaps even thousands of cookies stored on your computer’s hard disk. Each one is unique, and relates to a specific website. Don’t panic, a cookie cannot contain viruses or malware and cannot install anything on your computer.

Cookies are useful. When you do an online shop on an eccomerce site and it greets you by name, it’s because it detected the cookie stored on your computer from your last visit. Equally, when you click a “Like” button and your Facebook account automatically opens up showing your profile, Facebook cookies on your computer have allowed this to happen.

Why we tell you about our cookies

It’s the law. The Privacy and Electronic Communications Regulations have been updated this year, stating that site users should be fully informed about the information being stored in cookies on websites they visit.

What should you do?

If you’re happy with the above then please continue to use Nook and Crannie without changing your settings and we will assume that you are happy to receive all cookies on the Nook and Crannie website. However, if you would like to you can change your cookie settings at any time.

To find out more about cookies, including how to see previous cookies have been set on your machine, and how to manage or delete them, please visit www.allaboutcookies.org.

If you have any questions relating to our Privacy Policy please contact me.